We at Russianmilitarywatches.com currently accept Visa, Mastercard, American Express and Discover. We also accept payments as wire transfer, money order, and certified checks (click "CONTACT" button for address information). You can submit your order by phone, fax, or over the Internet

Russianmilitarywatches.com uses UPS for domestic and EMS for worldwide shipping. UPS will provide delivery prices depending on customer's choice of delivery service.

Russianmilitarywatches.com has a very fair but firm return policy. Watches that are Brand New (never worn, no signs of wear) can be returned for credit up to 15 days from the date of purchase. We do not sell used watches and will not accept returns or exchanges that show any signs of wear. Under no circumstances will a used watch be eligible for a refund.

All returns must have a return authorization number. A return authorization number does not guarantee a refund. There is a restocking fee of only of five dollars per item if you request a return authorization number via Russianmilitarywatches.com web form. If you prefer to call for a return authorization number the fee will be ten dollars. Watches that are returned without a return authorization number will be assessed a restocking fee of ten dollars and may be refused at our option. If you exchange the watch for one of equal or greater value, the restocking fee usually will be waived. If you decide to return the watch do not forget to return the instruction manuals, warranty, and gift box. Please note that the delivery charges are non-refundable. All returned  watches must be shipped in corrugated boxes only, paper envelopes will not be accepted!!! Russianmilitarywatches.com offers free shipping on purchases of two or more watches. In the event one or more watches are returned we reserve the right to apply shipping charges to the customer's credit at the amount of equal  to UPS ground rate.  Please address your package in a similar format. Beware of any dot.com company that does not have a similar return policy. Please note that Registered mail is not a guaranteed service and a tracer for lost packages can not be started until 60 days after date of shipment.

Freight charges are non-refundable. It is customer’s responsibility to ship the watch back to us via a traceable method such as UPS, FedEx etc., in corrugated boxes only!! Paper envelopes will not be accepted!! Do not forget to insure the watch for the amount of the credit you are expecting. Once we get your package we will email you that we have received it. There are some exceptions to the above stated policy. In those cases, we will assess the return policy on an individual basis in writing. Brand new defective watches should be sent back to Poljot-Vostok.com for rapid service. Used defective watches should always be sent to the appropriate service center on your warranty. Do not send them to Russianmilitarywatches.com as it will delay your repair and will be sent back to you. No person at Russianmilitarywatches.com is authorized to change this policy without written authorization.

Brand new watches (never worn, no signs of wear) can be exchanged within 15 days from the date of purchase. Please return the watch with a note requesting which watch you would like to exchange it for and what shipping option you require. Once we get your package we will email you that we have received it. The restocking fee will be waived if the exchange watch is equal to or greater than the original watch. We will charge your card we have on file for the difference of the exchange and for whatever freight options you chose. You do not need to contact customer service for exchanges but please mark exchange on the package. Russianmilitarywatches.com is not responsible for products we do not receive or products damaged in shipping. Do not forget to insure the watch for the amount of the credit you are expecting. Please note that Registered mail is not a guaranteed service and a tracer for lost packages can not be started until 60 days after date of shipment. Please address your package in a similar format

Your purchase is warranted by the manufacturer of Russian Military Watches -"Vostok" against defective parts and workmanship. Normal wear and tear, accidental damage, and scratches to the watch case, watch bracelet, straps, crown/stem or crystal/glass, and damaged caused by the excessive wear and tear and/or physical /accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations are not considered to be defective by most manufacturers' warranty agreements. Please refer to your warranty agreement enclosed with your merchandise for specifics. Before returning the product to the Russian Military Watch manufacturer, we recommend contacting us directly via website to obtain specific return instructions.

Must be sent to the address on the warranty card only. Watches sent back to RussArmy.com, instead of directly to the address shown on the warranty card will be assessed a $10 service charge that will be billed to your credit card on record. If there are any doubts as to where to send the watch please e-mail info@ Russianmilitarywatches.com for instructions. Please enclose a money order in the amount of $7.95 for the freight out to you via UPS ground.

Can be sent back to Poljot-Vostok.com within 15 days for rapid replacement. We hope this never happens but if it does please send the watch to Russianmilitarywatches.com the least expensive way you can. The freight charges to Russianmilitarywatches.com are refundable and freight out back to you is on us. Please mark the package in a similar format

It is customer’s responsibility to ship the watch back to us via a traceable method such as UPS, FedEx etc. Russianmilitarywatches.com is not responsible for products we do not receive or products damaged while in shipping. Do not forget to insure the watch for the amount of the credit you are expecting. Please note that Registered mail is not a guaranteed service and a tracer for lost packages can not be started until 60 days after date of shipment. No person at Russianmilitarywatches.com is authorized to change this policy without written authorization.

We hope this never happens but if it does we want to make it right. If you wish to have us arrange to pickup the item please complete this shipping request form and we will send a call tag to have the watch picked up at our expense. Please explain what has happened. We will then contact you to have the correct watch sent out. We cannot reimburse shipping cost if you decide not to let us correct the problem. Do not request a call tag if you only intend to return the item. See above regarding how to return a watch. No person at Russianmilitarywatches.com is authorized to change this policy without written authorization.

Sometimes when a shipment leaves the warehouse of Russianmilitarywatches.com it gets lost or stolen. In these situations we will put in a claim with the carrier and reship the item once the carrier accepts the claim. If this happens to your shipment understand it is our problem until you sign for the package. You will not ever be out any money for an item that you have not received. No person at Russianmilitarywatches.com is authorized to change this policy without written authorization.

Customer Service Call Center: (877) 606-5777
Business Hours:
9:00 A.M. to 5:30 P.M. CST Monday-Friday

Russianmilitarywatches.com, is not required by law to charge sales tax outside New York state, therefore there is no sales tax for orders delivered outside New York states.

Is It Secure to Use Your Credit Card to Shop at our Site? Shopping at Poljot-Vostok.com is safe, secure and private. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Having and using a credit card is not an entirely safe enterprise altogether. How well preserved is your personal and financial information that you entrust us with? These concerns you may have are fully legitimate and wise. As an answer, consider the following three types of guarantees we feel obliged to offer you.

13) Technology Guarantee

It is no secret that most companies find surprisingly numerous "alternative" ways to use their customer information. Your tastes, preferences and demographic data are constantly scrutinized. Targeted lists of customers are widely compiled, sold and traded across industries and even borders. With more and more people getting access to your personal information chances of potentially unpleasant or dangerous consequences for you progress from annoying sales calls in the midst of family dinner to fraudulent charges on you credit cards. We hate when it happens to us, and we would not like it to happen to you. This is why your personal and financial information stays with us. Period. We do not share it with anyone. We do not sell it. We do not donate it to charities.

Russianmilitarywatches.com DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. Russianmilitarywatches.com CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE Russianmilitarywatches.com WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. Russianmilitarywatches.com MAY IN ITS SOLE DISCRETION ADD, , OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME.

Russianmilitarywatches.com has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, Russianmilitarywatches.com cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

USE OFTHE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), Russianmilitarywatches.com EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN 'AS IS-WHERE IS' BASIS. NEITHER Russianmilitarywatches.com NOR ANY OF IT’S RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, “AFFILIATES”) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF Russianmilitarywatches.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF Russianmilitarywatches.com OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO Russianmilitarywatches.com FOR THE SINGLE PRODUCT AT ISSUE. YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.

Subject to the following arbitration provision these terms and conditions shall be governed by, construed and interpreted according to the laws of the State of New York, and you and Russianmilitarywatches.com (the 'Parties') agree to and consent to the exclusive jurisdiction and venue of the courts in Kings County, New York. Should a dispute arise between the Parties which cannot be resolved by the Parties in good faith negotiations, both Parties agree to submit such dispute to arbitration in New York, New York, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with New York law: (a) any such arbitration proceeding shall be confidential as to the existence, content, and results of the arbitration (b) depositions shall not exceed two (2) per party and all must be completed within a single day (c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request (d) each party shall have no more than eight (8) hours to present its position and (e) the entire hearing shall last no longer than three (3) business days. The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both Parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys' fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.